…on June 3rd — Tuesday — and I didn’t get an email until Friday evening about it? The communications area of their web site is cluttered, and it’s not always immediately apparent which items are new. I find myself avoiding that section, to be honest.
So here we are with some of the biggest news yet for subscribers, and it comes out in an email with other days-old announcements, three days after the fact. And this is after a much-publicized delay and daily bug fix updates there for a while.
There’s such a thing as sending *too much* email. Lots of online businesses fall into that trap. But this is a little silly. I really don’t have time to go to their web site every day during the work week and try to sort out which nearly identical-looking banners link to something I haven’t read.
If I’d gotten an email on the 3rd, I definitely would’ve set aside some time to try things out. I guess maybe the panic over being late has led to some disorganization in their communications? Hopefully this isn’t a trend.